We are here to fix a Dell Dimension computer that the customer has reported as not working, the fault here is that the computer powers up and then freezes on the BIOS screen.
After some investigation we discover that the USB ports on the front of the machine have some how been damaged so we open the computer up and disconnect the ports so to prevent more damage occurring through accidental use, this has got the customer up and running and after a brief check found the main screen was blurry this was found to be an incorrect resolution set and adjusted the screen settings accordingly
also in the office the customer had another Computer with 3 Monitor screens attached but only 2 working, after changing settings in the BIOS and installing the correct drivers we fixed it so that the machine has 3 monitors working.
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Update: This after checking the registry and start up files, we looked for malware and checked the Heat sink and Fan on the Processor we found nothing untoward on the computer, we checked the Event Log and found the error “Parity error on Device Raid Port 0”, this is a problem with the hard drive we have attempted to do a recovery on the drive and it reached 13 % before the computer locked up, this lock up is being caused by a failing hard drive.
The customer has decided to get a new computer, as this one is about 4 years old now and we will recover the data at that point.
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