Update : This malware was more trouble to remove than the previous version we had to run system restore and choose a date earlier than when the virus arrived, followed by a check on the registry and a full Malwarebytes scan.
Further Update : it turns out this arrived via an email claiming to be a Federal Express missed delivery and the customer had opened an attachment
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Update after a number of Calls we obtained an error code 2005.
]]>Now I am happy to report that the computer is now running normally.
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Update Whilst Here we also updated Internet Explorer to Version 8, MSN to the current version and updated Windows to service pack 3.
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