Update: The Acer Aspire 5738 / 5338 laptop computer was repaired successfully, and as the machine was 2.5 years old it seemed prudent to change the CR2032 battery that holds the time date and CMOS information as they can last 3 to 5 years and normally would be inaccessible.
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]]>Update on this one it Turned out to be a Trojan virus and other malware that needed removing from the computer
]]>Update: actually all new emails are missing from the inbox and this is caused by a corrupt inbox we managed to back up the emails and restore them to a new profile.
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