Update: The virus had effected the exe file association so we edited the registry, installed the wireless adaptor, upgraded the antivirus and installed Open Office.
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Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.
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Update 3 weeks on and it all is working fine.
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